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Shipping & Tracking

How do I track the order I placed on your website?

There are two ways to check the status and tracking of your Pacifica online order. The first option is to check your email for order and shipping confirmations. The shipping info will be sent to you once the order has shipped and you will be able to

Why is your tracking saying "delivered" when I haven't received my order?

Once your package says delivered please wait 3 days from delivery date. Sometimes it will show up later or be delivered to a neighbors house. Unfortunately, sometimes the carrier has a premature delivered notification. If your package does not turn u

How do I qualify for free shipping from the Pacifica website?

Thank you so much for taking the time to reach out. I am more than happy to help! We offer FREE shipping when you spend $50, as well as a FREE mini gift for orders $25 or more! If you've applied a discount code causing the total to dip below the $50

Do you ship Pacifica orders outside the United States?

Presently, we ship internationally only to Canada. We will be expanding international distribution, and shipping destinations. Keep an eye out for exciting announcements! For now, myus.com is a great resource for shipping products to countries we don

How fast can I receive my order from the Pacifica website?

We are proud to announce we are moving towards using 100% biodegradable boxes, containers and packaging materials for shipping. DOMESTIC SHIPMENTS (lower 48). Once your order has been processed, it cannot be cancelled. You may return any items once r