How fast can I receive my order from the Pacifica website?Updated a year ago
We are proud to announce we are moving towards using 100% biodegradable boxes, containers and packaging materials for shipping.
DOMESTIC SHIPMENTS (lower 48)
Once your order has been processed, it cannot be cancelled.
You may return any items once received, with the exception of Last Call items, by using our return process here.
All orders ship Monday through Friday. We do not ship over the weekend or on select US Holidays (see warehouse closure list below).
Ground orders placed before 10am PST will be sent within 24-48 hours.
For expedited delivery please use UPS Carbon Neutral 3-Day, 2-Day, or Overnight shipping options. Note that all orders placed after 10am PST will go out in 48-72 hours.
To ensure same day OVERNIGHT delivery, place your order prior to 9am PST. Orders placed after 9am PST will be shipped the following day.
Shipping Method | Cost | Delivery Time |
|---|---|---|
| USPS Standard Shipping (Under $65) | $6.95 | 5-7 days |
| USPS Standard Shipping (Over $65) | FREE | 5-7 days |
| 3 Day UPS Carbon Neutral Shipping | $15.95 | 3-5 days |
| 3 Day UPS Carbon Neutral Shipping | $6.95 | 3-5 days |
| 2 Day UPS Carbon Neutral Shipping | $20 | 2-3 days |
| Overnight | $40 | 1-2 days |
*If your order contains hazardous materials, your order will ship ground.
In order to receive Free Shipping over $50 your final order total must be $50 or more at time of checkout
While we do everything in our power to ensure your order is delivered on time, we are not responsible for conditions beyond our control such as severe weather, service interruptions, or any other carrier complication. Please make sure to allow plenty of time for your order to arrive.
Our Warehouse will be Closed January 26 thru February 2, 2024:
This closure will enhance and improve your experience on pacificabeauty.com but will cause a temporary delay. Our warehouse will resume normal operations 2/5/24. You will receive a confirmation email and tracking information when your order is processed.
USA Holiday Warehouse Closures
Memorial Day: Closed on May 27, 2024
Independence Day: Closed on July 4, 2024
Thanksgiving: Closed on November 28, 2024
Christmas Day: Closed on December 25th, 2024
Hawaii, Alaska, Puerto Rico & Guam
Unfortunately we cannot ship aerosol items (hairspray, spray sunscreen) to these locations.
P.O. Box
Unfortunately we cannot ship restricted items to PO Boxes. This includes aerosol products (hairspray, spray sunscreen), as well as perfume and nail polish. Please provide a street address if you wish to receive these items.
APO / FPO Military Addresses
We can only ship to these locations via USPS Priority Mail. Due to handling time, delivery can take up to 30 days. We cannot ship restricted items to these addresses. This includes aerosol products (hairspray, spray sunscreen), as well as perfume and nail polish.
Restricted Items
The US Department of Transportation restricts shipment of certain items by method and volume. Pacifica Beauty’s current list of restricted items include:
- Hairspray
- Nail Polish
- Continuous Spray Bottles
- Spray Perfume
- Roll-on Perfume
- Sunscreen
- any item with high concentration of alcohol.
As such Pacifica will not ship these items to the following addresses:
- Hawaii, Alaska, Puerto Rico, and Guam
- PO Boxes
- APO/FPO Military Addresses
Further, all restricted items sold and shipped at pacificabeauty.com will be shipped with standard Ground services. This includes Domestic and Canadian Shipments.
APO / FPO Military Addresses
We can only ship to these locations via USPS Priority Mail. Due to handling time, delivery may take up to 30 days.
Canadian Shipping
We currently only ship to Canada via UPS. Customers are responsible for all brokerage fees, customs duties, and GST, that may be imposed on them upon delivery. By submitting your order with an international destination, you agree to pay all applicable duties and fees upon arrival. Please contact your local customs office and UPS with any questions regarding the importing of our products.
| Shipping Method | Cost | Delivery Time |
|---|---|---|
| Canadian Shipping (Under $50) | $25 | 7-14 days (Brokerage fees apply) |
| Canadian Shipping (Over $50) | $15 | 7-14 days (Brokerage fees apply) |
UPS to Canada Brokerage Fees
| Package Value | Brokerage Fee |
|---|---|
| $0-20 | $0 |
| $21-40 | $7 |
| $41-100 | $19.45 |
| $100-200 | $29 |
International Shipping
Presently, we ship internationally only to Canada.
Free Shipping Promos
Free Shipping promotions only apply to standard shipping in the United States.