To start your return, please visit  https://www.pacificabeauty.com/pages/return-policy.

To start your return, please visit <a href="https://www.pacificabeauty.com/pages/returns-exchanges" rel="noopener noreferrer" target="_blank">&#xA0;</a><a data-fr-linked="true" href="https://www.pacificabeauty.com/pages/return-policy" id="isPasted">https://www.pacificabeauty.com/pages/return-policy</a>&#xA0;

How do I return a product ordered from your website?

Return PolicyAt Pacifica, your satisfaction is our top priority. Please see our detailed return process outlined below. Returns are accepted within 30 days of receipt of products from the pacificabeauty.com website only. We do not accept returns from

Return Policy At Pacifica, your satisfaction is our top priority. Please see our detailed return process outlined below.Returns are accepted within 30 days of receipt of products from the pacificabeauty.com website only. We do not accept returns from other retailers such as Target or ULTA. Items purchased from a Pacifica retail partner will not be accepted. Samples &amp; free gifts with purchase are not returnable. If you receive a promotional item with purchase, you will be charged for these promotional items if you return the qualifying item. We cannot accept returns from outside of the US or from Puerto Rico, Alaska, or Hawaii. Shipping charges are non-refundable for any reason.Once your order has been placed, it cannot be canceled or changed in any way. If you have an incorrect address, you will need to contact the courier.Price adjustments:<ul><li>Pacifica does offer price adjustments on purchases made within 4 days before a markdown or sale.</li><li>If you have forgotten a discount code and it is within 4 days of your order, we can adjust your order to reflect the code or sales promotion.</li></ul>The following items are ineligible for return, refund, or exchange:<ul><li>All <a href="https://www.pacificabeauty.com/collections/last-call" style=" text-decoration: underline rgba(0, 0, 0, 0.35);">Last Call</a> Items are Final Sale. No Returns, Refunds, or Exchanges. No Exceptions.</li><li>If you placed your order using the wrong address, we will not be able to replace or refund your order.</li><li>Bundles are final sale and ineligible for return.</li><li>Subscriptions: No refunds will be issued for subscription orders once your order has shipped. Please visit our <a href="https://www.pacificabeauty.com/pages/subscriptions" style=" text-decoration: underline rgba(0, 0, 0, 0.35);">Subscriptions page</a> for detailed instructions on managing your subscription.</li></ul>Route package insurance is no longer available on pacificabeauty.com as of 08/21/2025 9:00am PSTWhile Route is optional, we highly recommend opting in to ensure that your package is protected from theft, loss, or damage in transit. Pacifica Beauty is not required to refund or replace orders where Route was not added.If our online return center has declined a return for any reason, you will receive an email from us. A return request may require a review and approval for return authorization for one of the following reasons:<ul><li>The item you want to return has been repurchased after a previous duplicate item has been refunded in the past.</li><li>The item is more than &#xBC; used.</li><li>If a customer says the product is not what they expected when they have already purchased the product on previous orders.</li><li>Refunds are capped at $50 per order (and per customer)for all purchases made on the same day. (even if made on different order numbers or emails)</li><li>Multiple return requests from the same customer require pre-approval. If approval is not granted, a refund will not be issued.</li><li>An order was placed by the customer to the wrong address.</li><li>The product is not in our return time limit for returns.</li><li>The product is a Last Call or Bundle FINAL SALE item.</li><li>The customer has a history of multiple refunds or exchanges</li><li>The return value on the order is over $50. ($50 limit per return)</li></ul>Canadian Returns/Exchanges We&#x2019;re sorry, but we don&#x2019;t offer returns, refunds or exchanges for items shipped to Canadian addresses. If you need assistance with an order, please email us at support@pacificabeauty.com.Failed Delivery Attempts: If you or the recipient are not at the shipping address provided when your order arrives, it is the shipping carrier&#x2019;s discretion to decide whether a package is safe to drop off or not. If your carrier leaves you a door tag upon delivery and you refuse the tag&#x2019;s request, we will not issue a refund or replacement for orders. It is the customer&#x2019;s responsibility to make arrangements with the carrier to receive their order.Returns: Once your order is received, your refund will be processed and automatically applied to your original form of payment within 5 business days. Depending on your payment company, it may take up to 14 business days after your credit is applied for it to be posted to your account.When making your return, you may opt to receive a gift card instead of a refund to your credit card using our return portal. The gift card will include an extra 10% to spend on your next order on pacificabeauty.com.Start your return <a href="https://www.pacificabeauty.com/apps/returns" style=" text-decoration: underline rgba(0, 0, 0, 0.35);">here</a>.&#xA0;Lost, stolen or damaged packagesRoute package insurance is no longer available on pacificabeauty.com as of 08/21/2025 9:00am PSTPlease notify our support team for lost, stolen, or damaged packages&#xA0;at (844) 332-8440. You can also contact us at support@pacificabeauty.com or via our chat widget in the lower right-hand corner.Our customer service agents are available M-F 6am-10pm PST.<a data-fr-linked="true" href="https://www.pacificabeauty.com/pages/return-policy" id="isPasted">https://www.pacificabeauty.com/pages/return-policy</a>

What is Pacifica's return policy?

SKINCARE

MAKEUP

HAIRCARE

FRAGRANCE

ONLY AT PACIFICA

Pacifica Beauty

Returns & Exchanges

I'm dreaming of silky smooth hair.

I want the textured hair of my dreams.

I want to set my curls free while preserving bounce and definition.

I want my scalp feeling invigorated and clean.

I'm desperate to fix my dry, damaged hair.

I want my greasy hair to feel clean and soft.

I have wavy hair. Can I use the Pacifica Pineapple Curls products?

Hair

Are your nail polishes TSA approved for airline carry-on?

Are the products in your Plant Magic nail line breathable?

Nails

Why isn't there a cap on my Pacifica perfume?

I require fragrance-free skincare for my sensitive skin.

Does Pacifica use synthetic ingrediencts in fragrances?

How do I fix the roller ball on my Pacifica fragrence?

Is the Pacifica deoderant gentle enough for sensitive skin?

Does Pacifica offer a baking soda free deoderant?

Body

How do I match my shade with Pacifica concealer?

What kind of coverage does the Liquid Cover Lasting Concealer provide?

What shades of concealer does Pacifica offer?

Concealers

How do I match my shade with Pacifica foundation?

Where is the pump for my Alight Clean Foundation?

What kind of coverage does the Pacifica Alight Foundation provide?

I want a wipe that removes makeup and oil that's also good for my skin.

I have dry skin, will the Pacifica Alight Foundation work for me?

What shades of foundation does Pacifica offer?

How do I color match Pacifica's foundations?

Is your BB Cream discontinued?

Foundations

Makeup Remover

Are your wipes biodegradable?

What are the scrubbing beads made from in the Pacifica Pore Warrior Soft Scrub?

Wipes & Cleansers

How often can I use the Pacifica Rosemary Scalp Scrub?

How often can I use the Pacifica Scalp Love Rosemary Mint Serum?

Can I use the Pacifica Rosemary shampoo and conditioner daily?

What are the black beads in the Pacifica Rosemary Detox Scalp Scrub?

Rosemary

Age-defying skin

Help for oily skin

Hydration for dry skin

Proven acne solutions

Gentle love for sensitive skin

Skin

Makeup for any skin type

Mascaras for volume, length, and lifting

Cherry products for oil control

Makeup for every complexion

Makeup

General

How do I remove my address from receiving Pacifica's catalog?

Where can I buy Pacifica products in Europe?

How do I reset my Pacifica website password?

What is the Pacifica Beauty Pro Program?

How do I unsubscribe from receiving Pacifica emails?

Is there an age restriction for the Pacifica Ambassador Program?

Does Pacifica work with influencers outside of the U.S.?

When does my Pacifica product expire?

Does Pacifica make donations?

Can I use Pacifica products if I have allergies?

Can I use Pacifica supplements while pregnant?

Are Pacifica products safe for sensitive skin?

Are Pacifica products safe for my children?

Can I use Pacifica products while pregnant?

Where can I buy Pacifica products near me?

Are there any active Pacifica coupons, promotions, or discounts?

Does Pacifica offer free samples?

Are Pacifica products gluten free?

Are Pacifica products non-toxic?

Are Pacifica products natural?

What is Pacifica's privacy policy?

FAQs

Are Pacifica products vegan and cruelty free?

Where are Pacifica products made?

What is Pacifica's parent company?

Are the Pacifica suncare products reef safe?

About Pacifica

Can retinoid increase sensitivity to the sun?

Can I use the Pacifica Wake Up Beautiful Retinoid Cream with other products?

Can I use the Pacifica Wake Up Beautify Retinoid Cream with the Pacifica Retinoid Clean Shot?

What do the Pacifica Wake Up Beautiful products smell like?

What does quinoa do for my skin?

What do retinoids do for my skin?

What do mushrooms do for my skin?

What's the benefit of having melatonin in my skincare?

How do I use Pacifica’s Wake Up Beautiful products?

What are the benefits of using the Pacifica Wake Up Beautiful Microneedling Patches?

Is Pacifica’s retinoid petroleum free?

Wake Up Beautiful

About Our Products

How does Pacifica vegan collagen work to help my skin?

Can I use other Pacifica products with my vegan collagen?

I use other Pacifica products, In what order do I apply the vegan collagen?

Does Pacifica vegan collagen absorb into the skin?

Can people with sensitive skin use the Pacifica vegan collagen products?

What do Pacifica's vegan collagen products smell like?

Is Pacifica's vegan collagen synthetic?

What is vegan collagen?

How do I recycle the Pacifica Vegan Collagen Mascara tube and wand?

Is the Pacifica Vegan Collagen Mascara talc-free?

Vegan Collagen

Why is my Pacifica Vegan Ceramide product cloudy?

Does Pacifica offer any fragrance-free products?

How can I reduce puffiness around my eyes?

What is the best Pacifica eye cream for sensitive skin?

What is the best Pacifica moisturizer for sensitive skin?

What is the best Pacifica cleanser for sensitive skin?

Are Pacifica's ceramides vegan?

What makes the Pacifica Vegan Ceramide products so special?

What are ceramides and how do they help my skin?

For Sensitive Skin

Product Questions

Why can't I make changes to my Pacifica product subscription?

How do I manage my Pacifica product subscription(s)?

How do Pacifica product subscriptions work?

How do I subscribe to my favorite Pacifica products?

I subscribed to a Pacifica product, what happens next?

How do I modify my Pacifica product subscription?

How do I change the delivery frequency for my Pacifica product subscription?

Can I pause my Pacifica product subscription or skip my next order?

How do I change the order date for my next Pacifica subscription order?

How do I update the shipping or billing address for my Pacifica product subscription?

How do I pause or cancel my Pacifica product subscription?

Can I merge separate Pacifica product subscriptions and receive them at the same time?