To start your return, please visit  https://www.pacificabeauty.com/pages/returns-exchanges.

To start your return, please visit&#xA0;<a href="https://www.pacificabeauty.com/pages/returns-exchanges" rel="noopener noreferrer" target="_blank"> https://www.pacificabeauty.com/pages/returns-exchanges</a>
&#xA0;

How do I return a product ordered from your website?

https://www.pacificabeauty.com/pages/returns-exchanges. Return Policy At Pacifica, your satisfaction is our top priority. Please see our detailed return process outlined below. Returns are accepted within 30 days of receipt of products from Pacificab

<a href="https://www.pacificabeauty.com/pages/returns-exchanges">https://www.pacificabeauty.com/pages/returns-exchanges</a>
Return Policy&#xA0; At Pacifica, your satisfaction is our top priority. Please see our detailed return process outlined below.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:210,&quot;335559740&quot;:259}">&#xA0;
Returns are accepted within 30 days of&#xA0;receipt of products from Pacificabeauty.com only. Items purchased from a Pacifica retail partner will not be accepted. Samples &amp; free gifts with purchase are not returnable. If you receive a promotional item with purchase, you will be charged for these promotional items if you return the qualifying item. We cannot accept returns from outside of the US or&#xA0;from Puerto Rico. Shipping charges are non-refundable.&#xA0;<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:210,&quot;335559740&quot;:259}">&#xA0;
Once your order has been placed, it cannot be cancelled. Pacifica&#xA0;does offer price adjustments on purchases made within 7 days before a markdown or sale.&#xA0;<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:210,&quot;335559740&quot;:259}">&#xA0;
The following items are ineligible for return:<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:360,&quot;335559739&quot;:210,&quot;335559740&quot;:259}">&#xA0;
<ul>
<li data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="3">
All&#xA0;<a href="https://www.pacificabeauty.com/collections/last-call">Last Call</a>&#xA0;Items are Final Sale.&#xA0; No Returns, Refunds, or Exchanges. No Exceptions.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:360,&quot;335559739&quot;:210,&quot;335559740&quot;:259}">&#xA0;
</li>
<li data-aria-level="1" data-aria-posinset="2" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="3">
Bundles are final sale and ineligible for return.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:360,&quot;335559739&quot;:210,&quot;335559740&quot;:259}">&#xA0;
</li>
<li data-aria-level="1" data-aria-posinset="3" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="3">
Subscriptions: No refunds will be issued for subscription orders once your order has shipped. Please visit our&#xA0;<a href="https://www.pacificabeauty.com/pages/subscriptions">Subscriptions page</a>&#xA0;for detailed instructions on managing your subscription.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:360,&quot;335559739&quot;:210,&quot;335559740&quot;:259}">&#xA0;
</li>
</ul>
If our online return center has declined a return for any reason, you&apos;ll receive an email from us.&#xA0;A return request may require a review and approval for return authorization for one of the following reasons:
<ul>
<li data-aria-level="1" data-aria-posinset="4" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="2">
The item you want to return has been repurchased after a previous duplicate item has been refunded.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:200,&quot;335559739&quot;:200,&quot;335559740&quot;:259}">&#xA0;
</li>
<li data-aria-level="1" data-aria-posinset="5" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="2">
The item is more than &#xBC; used.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:200,&quot;335559739&quot;:200,&quot;335559740&quot;:259}">&#xA0;
</li>
<li data-aria-level="1" data-aria-posinset="6" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="2">
The product is not in our return time frame for returns.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:200,&quot;335559739&quot;:200,&quot;335559740&quot;:259}">&#xA0;
</li>
<li data-aria-level="1" data-aria-posinset="7" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="2">
The product is a Last Call or Bundle final sale item.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:200,&quot;335559739&quot;:200,&quot;335559740&quot;:259}">&#xA0;
</li>
<li data-aria-level="1" data-aria-posinset="8" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="2">
The customer has a history of multiple refunds.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:200,&quot;335559739&quot;:200,&quot;335559740&quot;:259}">&#xA0;
</li>
<li data-aria-level="1" data-aria-posinset="8" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="2"><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:200,&quot;335559739&quot;:200,&quot;335559740&quot;:259}">The&#xA0;return value on the order is&#xA0;over $50.</li>
</ul>
Returns:&#xA0; Once your order is received, your refund will be processed and automatically applied to your credit card within 5&#xA0;business days. Depending on your credit card company, it may take up to 14 business days after your credit is applied for it to be posted to your account.&#xA0;<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:360,&quot;335559739&quot;:210,&quot;335559740&quot;:259}">&#xA0;
When making your return, you&#xA0;may instead opt to receive a gift card instead of a refund to your credit card. The gift card will include an extra 10% to spend on your next order on pacificabeauty.com.&#xA0;<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:360,&quot;335559739&quot;:210,&quot;335559740&quot;:259}">&#xA0;
Start your return&#xA0;<a href="https://www.pacificabeauty.com/apps/returns">here</a>.&#xA0;<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:360,&quot;335559739&quot;:210,&quot;335559740&quot;:259}">&#xA0;
Exchanges:&#xA0; Once your order is received, your exchange will be processed. You will receive an email with updated tracking information for your new products.&#xA0;For Exchanges, visit our returns portal&#xA0;<a href="https://www.pacificabeauty.com/apps/returns">here</a>.&#xA0;<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:360,&quot;335559739&quot;:210,&quot;335559740&quot;:259}">&#xA0;
Start your exchange&#xA0;<a href="https://www.pacificabeauty.com/apps/returns">here</a>.&#xA0;&#xA0;<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:210,&quot;335559740&quot;:259}">&#xA0;

What is Pacifica's return policy?

SKINCARE

MAKEUP

HAIRCARE

FRAGRANCE

ONLY AT PACIFICA

Pacifica Beauty

Returns & Exchanges

I'm dreaming of silky smooth hair.

I want the textured hair of my dreams.

I want to set my curls free while preserving bounce and definition.

I want my scalp feeling invigorated and clean.

I'm desperate to fix my dry, damaged hair.

I want my greasy hair to feel clean and soft.

I have wavy hair. Can I use the Pacifica Pineapple Curls products?

Hair

Are your nail polishes TSA approved for airline carry-on?

Are the products in your Plant Magic nail line breathable?

Nails

Why isn't there a cap on my Pacifica perfume?

I require fragrance-free skincare for my sensitive skin.

Does Pacifica use synthetic ingrediencts in fragrances?

How do I fix the roller ball on my Pacifica fragrence?

Is the Pacifica deoderant gentle enough for sensitive skin?

Does Pacifica offer a baking soda free deoderant?

Body

How do I match my shade with Pacifica concealer?

What kind of coverage does the Liquid Cover Lasting Concealer provide?

What shades of concealer does Pacifica offer?

Concealers

How do I match my shade with Pacifica foundation?

Where is the pump for my Alight Clean Foundation?

What kind of coverage does the Pacifica Alight Foundation provide?

I want a wipe that removes makeup and oil that's also good for my skin.

I have dry skin, will the Pacifica Alight Foundation work for me?

What shades of foundation does Pacifica offer?

How do I color match Pacifica's foundations?

Foundations

Makeup Remover

Are your wipes biodegradable?

What are the scrubbing beads made from in the Pacifica Pore Warrior Soft Scrub?

Wipes & Cleansers

How often can I use the Pacifica Rosemary Scalp Scrub?

How often can I use the Pacifica Scalp Love Rosemary Mint Serum?

Can I use the Pacifica Rosemary shampoo and conditioner daily?

What are the black beads in the Pacifica Rosemary Detox Scalp Scrub?

Rosemary

Age-defying skin

Help for oily skin

Hydration for dry skin

Proven acne solutions

Gentle love for sensitive skin

Skin

Makeup for any skin type

Mascaras for volume, length, and lifting

Cherry products for oil control

Makeup for every complexion

Makeup

General

How do I remove my address from receiving Pacifica's catalog?

Where can I buy Pacifica products in Europe?

How do I reset my Pacifica website password?

What is the Pacifica Beauty Pro Program?

How do I unsubscribe from receiving Pacifica emails?

Is there an age restriction for the Pacifica Ambassador Program?

Does Pacifica work with influencers outside of the U.S.?

When does my Pacifica product expire?

Does Pacifica make donations?

Can I use Pacifica products if I have allergies?

Can I use Pacifica supplements while pregnant?

Are Pacifica products safe for sensitive skin?

Are Pacifica products safe for my children?

Can I use Pacifica products while pregnant?

Where can I buy Pacifica products near me?

Are there any active Pacifica coupons, promotions, or discounts?

Does Pacifica offer free samples?

Are Pacifica products gluten free?

Are Pacifica products non-toxic?

Are Pacifica products natural?

What is Pacifica's privacy policy?

FAQs

Are Pacifica products vegan and cruelty free?

Where are Pacifica products made?

What is Pacifica's parent company?

Are the Pacifica suncare products reef safe?

About Pacifica

Can retinoid increase sensitivity to the sun?

Can I use the Pacifica Wake Up Beautiful Retinoid Cream with other products?

Can I use the Pacifica Wake Up Beautify Retinoid Cream with the Pacifica Retinoid Clean Shot?

What do the Pacifica Wake Up Beautiful products smell like?

What does quinoa do for my skin?

What do retinoids do for my skin?

What do mushrooms do for my skin?

What's the benefit of having melatonin in my skincare?

How do I use Pacifica’s Wake Up Beautiful products?

What are the benefits of using the Pacifica Wake Up Beautiful Microneedling Patches?

Is Pacifica’s retinoid petroleum free?

Wake Up Beautiful

About Our Products

How does Pacifica vegan collagen work to help my skin?

Can I use other Pacifica products with my vegan collagen?

I use other Pacifica products, In what order do I apply the vegan collagen?

Does Pacifica vegan collagen absorb into the skin?

Can people with sensitive skin use the Pacifica vegan collagen products?

What do Pacifica's vegan collagen products smell like?

Is Pacifica's vegan collagen synthetic?

What is vegan collagen?

How do I recycle the Pacifica Vegan Collagen Mascara tube and wand?

Is the Pacifica Vegan Collagen Mascara talc-free?

Vegan Collagen

Why is my Pacifica Vegan Ceramide product cloudy?

Does Pacifica offer any fragrance-free products?

How can I reduce puffiness around my eyes?

What is the best Pacifica eye cream for sensitive skin?

What is the best Pacifica moisturizer for sensitive skin?

What is the best Pacifica cleanser for sensitive skin?

Are Pacifica's ceramides vegan?

What makes the Pacifica Vegan Ceramide products so special?

What are ceramides and how do they help my skin?

For Sensitive Skin

Product Questions

Why can't I make changes to my Pacifica product subscription?

How do I manage my Pacifica product subscription(s)?

How do Pacifica product subscriptions work?

How do I subscribe to my favorite Pacifica products?

I subscribed to a Pacifica product, what happens next?

How do I modify my Pacifica product subscription?

How do I change the delivery frequency for my Pacifica product subscription?

Can I pause my Pacifica product subscription or skip my next order?

How do I change the order date for my next Pacifica subscription order?

How do I update the shipping or billing address for my Pacifica product subscription?

How do I pause or cancel my Pacifica product subscription?

Can I merge separate Pacifica product subscriptions and receive them at the same time?