What is Pacifica's return policy?Updated a day ago
Return Policy
At Pacifica, your satisfaction is our top priority. Please see our detailed return process outlined below.
Returns are accepted within 30 days of receipt of products from the pacificabeauty.com website only. We do not accept returns from other retailers such as Target or ULTA. Items purchased from a Pacifica retail partner will not be accepted. Samples & free gifts with purchase are not returnable. If you receive a promotional item with purchase, you will be charged for these promotional items if you return the qualifying item. We cannot accept returns from outside of the US or from Puerto Rico, Alaska, or Hawaii. Shipping charges are non-refundable for any reason.
Once your order has been placed, it cannot be canceled or changed in any way. If you have an incorrect address, you will need to contact the courier.
Price adjustments:
- Pacifica does offer price adjustments on purchases made within 4 days before a markdown or sale.
- If you have forgotten a discount code and it is within 4 days of your order, we can adjust your order to reflect the code or sales promotion.
The following items are ineligible for return, refund, or exchange:
- All Last Call Items are Final Sale. No Returns, Refunds, or Exchanges. No Exceptions.
- If you placed your order using the wrong address, we will not be able to replace or refund your order.
- Bundles are final sale and ineligible for return.
- Subscriptions: No refunds will be issued for subscription orders once your order has shipped. Please visit our Subscriptions page for detailed instructions on managing your subscription.
Route package insurance is no longer available on pacificabeauty.com as of 08/21/2025 9:00am PST
While Route is optional, we highly recommend opting in to ensure that your package is protected from theft, loss, or damage in transit. Pacifica Beauty is not required to refund or replace orders where Route was not added.
If our online return center has declined a return for any reason, you will receive an email from us. A return request may require a review and approval for return authorization for one of the following reasons:
- The item you want to return has been repurchased after a previous duplicate item has been refunded in the past.
- The item is more than ¼ used.
- If a customer says the product is not what they expected when they have already purchased the product on previous orders.
- Refunds are capped at $50 per order (and per customer)for all purchases made on the same day. (even if made on different order numbers or emails)
- Multiple return requests from the same customer require pre-approval. If approval is not granted, a refund will not be issued.
- An order was placed by the customer to the wrong address.
- The product is not in our return time limit for returns.
- The product is a Last Call or Bundle FINAL SALE item.
- The customer has a history of multiple refunds or exchanges
- The return value on the order is over $50. ($50 limit per return)
Canadian Returns/Exchanges
We’re sorry, but we don’t offer returns, refunds or exchanges for items shipped to Canadian addresses. If you need assistance with an order, please email us at [email protected].
Failed Delivery Attempts:
If you or the recipient are not at the shipping address provided when your order arrives, it is the shipping carrier’s discretion to decide whether a package is safe to drop off or not. If your carrier leaves you a door tag upon delivery and you refuse the tag’s request, we will not issue a refund or replacement for orders. It is the customer’s responsibility to make arrangements with the carrier to receive their order.
Returns:
Once your order is received, your refund will be processed and automatically applied to your original form of payment within 5 business days. Depending on your payment company, it may take up to 14 business days after your credit is applied for it to be posted to your account.
When making your return, you may opt to receive a gift card instead of a refund to your credit card using our return portal. The gift card will include an extra 10% to spend on your next order on pacificabeauty.com.
Start your return here.
Lost, stolen or damaged packages
Route package insurance is no longer available on pacificabeauty.com as of 08/21/2025 9:00am PST
Please notify our support team for lost, stolen, or damaged packages at (844) 332-8440. You can also contact us at [email protected] or via our chat widget in the lower right-hand corner.Our customer service agents are available M-F 6am-10pm PST.